Data confidentiality

We take the protection of personal data seriously and MG SOLUÇÕES DIGITAIS LTDA takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. In addition, you can take the following measures yourself to protect your account:

• Use a strong password;
• Inform us in a timely manner about changes to your personal data or incidents concerning your personal data;
• Be careful when disclosing personal information about yourself on your public accounts, on social media and through messages;
• Log out after your visit to our website when using a public computer.

• Withdrawal of consent: you can ask us to withdraw your consent once it has been granted. We will then stop processing your personal data in the future unless there is another reason that requires us to do so;
• Access: you can ask us what personal data we process about you. If we do so, we will share with you what personal data is processed, for what purposes, with which third parties it is shared, the storage periods used, the source from which the personal data may have been collected outside of you and information about any automated decision-making;
• Correction: You can request that we improve or supplement your personal data if that personal data is incorrect or incomplete;
• Deletion: You can ask us to delete your personal data if the personal data is no longer relevant to the purpose for which it was collected, when consent has been withdrawn, when you object to the processing of personal data based on a legitimate interest or when the processing of personal data is unlawful. You can always delete your own account;
• Restriction of processing: you can ask us to restrict the processing of your personal data if the accuracy of the personal data is contested, the processing of personal data is unlawful but you do not want it to be erased or you are awaiting a response to a request to exercise the right to object. In this case, we will still store the data but will no longer process it;
• Objection: You may object to the processing of your personal data where the data processing is based on our legitimate interest, including the use of personal data for direct marketing purposes;
• Data transfer (data portability): You can request that we obtain your personal data in a structured, current and machine-readable form or transfer it to another organization where the data processing occurs automatically and is based on permission or agreement.

When using Meu Guru as a customer, it is important to follow some duties to ensure a positive experience. Here are some duties:

• Providing accurate information: When creating your account on My Guru or interacting with the gurus, please provide accurate and up-to-date information for the platform and order. This will help ensure that My Guru and the gurus can provide you with appropriate and personalized support based on your requirements.
• Responsible use of data: As a customer, it is important not to share personal data between gurus and students, whether in the order description, files or chat. The data shared is only for the intended purpose, i.e. to obtain educational assistance and clarify your academic doubts. Avoid sharing sensitive or confidential information that is not relevant to the help request. Sharing data is subject to automatic cancellation of the order, invalidation of the refund and even cancellation of the registration on the platform.
• Ask a clear and detailed question: When posting a request on My Guru, make sure to provide complete and relevant information about the problem that needs to be solved. This will help the gurus understand your need and provide the best possible assistance.
• Set realistic deadlines and budget: When setting a deadline for the response and an initial price for the request, be realistic about the time needed for the solution and the fair value to be paid for the service.
• Review guru proposals: After posting your request, you will receive proposals from interested gurus. Carefully review each proposal, taking into account the proposal value, reputation and reviews of the gurus, and choose the one that best meets your needs.
• Communicate clearly and respectfully: When interacting with your selected tutor, maintain clear and respectful communication. Provide additional information if necessary and clarify any questions so that the tutor can help you efficiently.
• Respect the rights of gurus: Gurus also have rights regarding their personal data. Respect the privacy and confidentiality of these professionals, avoiding the misuse or unauthorized disclosure of their personal information.
• Rate the guru's work: After receiving feedback from the guru, rate the quality of the work done. This will help other clients make informed decisions when choosing a tutor and will also provide valuable feedback to the tutor.

Please note that these guidelines are general and may vary depending on Meu Guru's specific policies and guidelines. It is always important to consult the terms and conditions provided by the platform for more detailed information on customer responsibilities.